We help Companies design and rapidly implement their digital strategy. Step by step.
In a world changing at a very high speed, it is increasingly hard for companies to define the right ways to engage with their clients and partners in the digital space. By assembling hundreds of digital solutions over the last 15 years all around the world, we came up with a simple conclusion: the biggest challenge for large or small organizations is not to have good ideas on what should be done online; nor is it to select technologies or to design pretty shiny solutions. What really matters is to concentrate all the energy on one simple objective: launch, experiment, and learn from there. With consumers, whomever they are: customers, prospects, business partners, employees, etc.
Innovation in the digital world is changing the rules of the game.
The way of reaching customers and partners has dramatically changed over the last ten years:
- New sales channels and digital touch points have rapidly emerged (web, mobile internet, social networks, location-based services, etc.); the amount of available information has grown exponentially;
- Consumers' decision journey has become increasingly complex, with multiple iterations and a rapidly evolving set of devices used by clients to engage across touchpoints (smartphones, tablets, connected TV, game devices, etc.);
- Social media and consumer-driven word-of-mouth have gained a central role in marketing and sales.
Digital presence is more than just a marketing tool. To win, companies must proactively embrace digital channels and provide their customers with a consistent and personalized experience across new and old touchpoints. No doubt, today's task is far more complex for Marketing, Sales and Customer Service teams. But companies who successfully leverage digital media can build unparalleled relationships with their clients, and generate considerable impact.
We design and launch. We experiment and measure. We adapt, and start again.
We believe in a in a step-by-step, agile approach to achieve great goals. It has always been essential to build a clear vision where one wants to go and the digital world is not an exception. That's the reason why we support our clients in:
- discovering and screening digital opportunities (web services, mobile applications, initiatives through social media, etc.);
- designing a consistent experience across new and old channels;
- identifying priorities and drawing realistic roadmaps.
But it is equally essential to start and experiment new solutions, one step after the other. That's the way we work with our clients: we design and launch; we experiment and measure; we adapt and start again. To help our clients in this journey, we have developed a simple and highly iterative methodology —LEARN — to quickly experiment innovative ways to leverage the potential of the digital world.